top of page

Shipping & Returns

Shipping Policy

Shipping is provided by USPS/ UPS/ or FedEx depending on the nature of the items selected. We often will have "Free Shipping" promotions for loyal customers. Anything bought through our Etsy site is shipped using Etsy shipping policies. Etsy shipping fees will be determined at check out. 

 

For larger items (like outdoor welcome signs, wedding signs), we do utilize Fedex/UPS packaging services to ensure your package arrives undamaged. We let UPS package on our behalf to ensure quality packaging and timely deliveries. Due to the use of this service on larger items, there may be an additional charge. 

Return & Exchange Policy

It is our priority to provide the best customer experience, but due to the nature of customized items we are not able to accept returns or exchanges on anything that has a name. Please ensure spelling is correct when submitting forms, and we will always provide a proof picture before completing any custom work. Any mistake made by us, will be corrected for free. Any mistake in form submission after proof is provided will result in additional fees. 

For any items that does not have a name or specialized saying that may be resold will be accepted for exchanges within 60 days of purchase. Items must be unused and wrapped safely for a safe return. Exchange for items with the same value. 

bottom of page